Michael Eyer, DO

Everyone was was very friendly and helpful

Great Doctor!

Nicole and Dr Eyer are very compassionate and caring of my concerns...

The conversation on cost of medicine was only low score and that was only because I was still waiting on approval from my insurance so it was up in the air. Otherwise I was extremely happy with my total experience.

The prescription they gave me made me very ill. I called back today to get another type of prescription. They said it would be called in. That was about 8 am this morning. My wife went to our dentist and he gave her a prescription for me in case the doctor did not call one in. When my wife went to pick up the prescription it had not even been called. That was at 3:15 pm. She gave them the one from the dentist and it was ready in about 20 minutes. That is my only complaint.

Dr Michael Eyer has been my physician for 20 years. I trust him completely and he is an asset to your company.

Dr. Eyer and the tech/assistant were a pleasure to interact with during my exam.

Great bedside matters, The doctor took his time and explained me want he recommend.

I am happy with Dr. Eyer as my provider, and was glad to find out he accepted my new insurance so I could remain receiving care from him.

At the beginning of this survey, I accidentally pressed one. Dr. Eyer was very courteous when he spoke with me. I just wanted to add that. Thank you. Bye.

Dr Eyer is awesome

I hate the answering system where you don't get to talk to somebody in the office. We need to go back to the old phone system where I could call the office and talk to somebody to make an appointment.

Michael is always very helpful, very compassionate. He has a whole network of people that he can refer us to when we need a specialist, and we rely on his knowing who the best specialists are. And we rely on him a lot. He's an amazing doctor, and anybody would be very lucky to have him. And his physician's assistant, Nicole, is also very, very good, very compassionate. We are so lucky to have these two as our providers. Thank you so much.

All good

Continue to get the best care ever!

This group is the best! I get treated

Dr Eyer is a wonderful doctor that listens intently and takes the time to answer questions and concerns. His staff , Suzanne and Nichole were friendly and efficient.

I've been with Dr Eyer about 20 years now and wouldn't think about going to another family doctor.

Dr. Eyer is a great doctor.

Since I started with Dr. Eyer, I wouldn't go to anybody else as long as I live in Carroll Co. Dr. Eyer works with me to find my medicine that I can afford. He's concerned about my health & what's the best for me. My husband & I think the world of Dr. Eyer & his staff are the best. Thank you for giving me the opportunity to tell you how much we appreciate Dr. Eyer.

Need to keep the same people in the office that know you

Dr Eyer and his staff are great. BUT I had to call 3 times to get orders for lab work. The first lady told me to call back to see if the orders were put in. I called the next day to find out. The lady said the orders were with Dr. Eyer but not yet to the lab. I asked if they could call me when they were sent to the lab. I waited another day and called again! They said the orders were at the lab, but no one called me to let me know!!!

A very complete experience that provided the answers by a very professional and compassionate Doctor Eyer Dr Eyer is the best doctor I have experienced in my 80+ years of life

All very friendly and helpful. No complaints.

I would like to see, be able to get a hold of my doctor's people instead of a third party. I do not like that at all. That man has no business knowing what my problem is.

Dr. Eyer is an exceptional physician in all aspects.

This is definitely a caring facility. I would recommend it to anyone.

Friendly staff and Dr Eyer is very nice.

Been seeing Dr Eyer for many years. Hes one of yhe best

Dr. Eyer is just the best doctor! We have gone to him for many years and are 100% happy with the service he provides to us; not to mention his years of experience and gentle nature. His nurse, Nicole, is great too. She is very caring!

Professional and caring. Informative and knowledgeable about my health history and recommendations for improving my health.

I think Dr. Eyer deserves a raise and I think, I mean, the people that work for him, the new nurse and everything that he has, they deserve a raise because they're doing excellent work and to keep that up, they need incentive and I think a raise would keep them atop of the line.

Dr. Eyer is thorough, top notch and completely professional, yet quite personable. I've been seeing him over fifteen years and have not regretted him or his care once.

Dr Eyer is the best doctor I ever had, really nice and knowledgeable and cares about you

Everyone is very pleasant and well informed with their patient.

No fault of Dr Eyer and staff ... med star health has gone downhill fast ...

My experience with Dr Eyer has been terrific. I always feel as if he is truly concerned with my well being. He asks the right questions and has given me several good referrals. Follow up is always good as well.

Really grateful for such excellent health care! Knowledgeable, skilled and caring!

Dr.Eyer is the best, the changes are the worst. Why can we not call and speak to a receptionist? The call center is awful and I don't yet know how to do the portal.

Dr. Eyer is an experienced physician. He knows my medical history & provides support whenever I need it. In today`s world, that does not happen often. I have the highest regard for Dr. Eyer, as he provides his assistance in a kind and professional manner. Thank you, Dr. Eyer.

Dr. Eyer is polite, thorough, and professional. He is a very thoughtful and conscientious doctor.

I recommend this practice

We are so thankful to have Dr Eyer for our primary care physician. We've been with him for 20 years and have always had a great relationship with him.

All is great but that calling center is a joke. They can't understand what you say and after waiting forever to get through they hang up on you..need to go back to the way us was..calling the office directly ? this calling center bs has to stop. I don't have over an hour to make an appointment ?

Only issue I've had in the past is the messaging system with messages not getting to my Dr. But that has been awhile so that may have been fixed by now.

I did not feel as if my provider asked me good questions about my situation.

Doctor Eyer is an absolute wonderful doctor, kind and caring human being. We are blessed to have him caring for us.

got quick appt.

The patient portal is very inefficient. I waited for a week to get a message that my prescription was sent to dr eyer. It then took another week to hear that the carrier was processing my prescription. Altogether, it was at least 2 1/2 weeks before I received the medication. That's not good.

Just keep up the good service

I hate that I can not reach my Dr office. I get sent to a call center to someone who doesn't know me. I have to send emails to my Dr for prescriptions refills or to make an appointment instead of being able to call his office. When he was with Carroll Health Group there was never a problem. Moving over with Life Bridge has been a nightmare.

I was seen as soon as the front desk was finished with me. I was informed of why I was there and informed of the results in the expected amount of time. Dr. Eyer is an excellent doctor.

Dr Eyer is an outstanding doctor! I feel like we are a real team in keeping me healthy at 82 yo, as he has done for me for many years! He is kind, compassionate, patient, and caring...a real treasure!!! I want to make a statement to Life Bridge Administration regarding their call center that they have just been put in place!!! It "sucks" to put it mildly, and have done a real disservice to all of the patients of Life Bridge!!! It takes 25 minutes to make an appointment or to get any kind of information. These people are clueless medically. I just received a call regarding a medical test that I had a month ago. I was told the results were good and no further testing was needed. I had already seen Dr. Eyer regarding this test, and will be seeing a cardiologist because of the results. In the future, I can make the drive to his office to make an appointment or to get information faster than going thru the call center. Another time I called to be told that I wasn't in the system. Come on people, this does not serve the patients well!!!

My experience at the office was great. The call center was horrible. I left 7 messages over the last month that my dr never received.

I do not like that you can not call and speak to a person in the doctors office. Instead you have to talk to someone that isn't even in the same building.

My PCP is great. There seems to be some turnover in the office resulting in limited communication from support staff, appointment scheduling issues, & longer response times for online portal messaging.

YOUR CALL CENTER SUCks and is extremely inefficient. It takes over an hr on hold to an answer to talk with a rep! I needed to talk to my MA in my dr office about something and I could not get through to my office! I posted a message in my portal and NO ONE EVER FORWARDED MY MESSAGE TO MY DOCTOR, I had to personally contact him on social media just to get a response. This whole central central is doing nothing but making us patients feel like we are not cared about, just another number and pushed to the side. I learned from an insider at Lifebridge that all portal messages are suppose to be read by an MA at the central office and then forwarded to the appropriate provider. Why didn't my Dr EVER GET MY MESSAGE NOR DID ANYONE READ IT OR FORWARD IT.?? Lifebridge REALLY REALLY REALLY needs to make this call center more efficient. Patients SHOUld NOT have to drive to the office to personally leave a message for the provider, or to request lab work to be sent to the lab or ask for refills ALL BECAUSE THEY CANT GET THROUGH THE CENTRALIZED LINE. LIFEBRIDGE MADE A HUGE MISTAKE DOING THIS. NOT ONLY IS IT PISSING OFF THE PATIENTS, BUT THE EFFECTS OF THUS CHANGE HAS TRICKLED DOWN TO THE LOCAL STAFF CAUSING THEIR ATTITUDES TO BE NEGATIVE AND ALLLLL SOOOO SOOO TURED IF HEARING THE COMPLAINTS BECAUSE THEY CANT EVEN DO ANYTHING ABOUT IT, INCLUDING THE DRS THEMSELVES

Lifebridge telephone system sucks!!!!

LOVE my doctor. HATE your call center. Considering leaving Lifebridge. Since the call center, it's impossible to speak to anyone in the office. This is TOTAL Bull-Sh! No way to run a medical office. The bean counter who ordered this should be looking for another job.

The call center SUCKS!! They do not know or ask the appropriate questions and you are on hold for an average of 45 minutes!! My wife called one day(she has had breast cancer) and was having some illness and side affects. She called to see if she could get in that day to see the Dr and YOUR CALL CENTER said that her concerns did not constitute a same day appointment!! YOUR CALL CENTER IS THE WORST! I hope that the BONUS you paid the IDIOT THAT CAME UP WITH THIS IDEA CHOCKS ON IT!! So very UNPROFFESIONAL!!

Dr. Eyer is the best!

I absolutely LOVE the front desk ladies, and my doctor. Doc. Eyer is fantastic. What is so aggravating is not being able to call and talk to the office directly anymore. I have been on hold for 49 minutes waiting to talk to someone who isn't even at my doctors office. Sometimes you don't have the time to wait, like when I was standing AT the pharmacy waiting to speak to the office because ALL of my prescriptions were electronically canceled by my doctor's office. I know it is a mistake, but I am almost out of some of my vital medications. Now it is the weekend and I still have not heard anything back.

Lifebridgehealth has a big problem, This is the second time my wife and I could NOT get an appoinment with our provider without driving to their office and making an appoinment in person! We left messages but never heard back after multiple tries via phone! Your system does Not work very well. I believe Lifebridge is trying to save money at my wellbeing expense!

I have been waiting for the office to put in a request for pre authorization for my insurance company that I have been on for over a year. I put in the request in early June it was finally put in mid July and denied because the off did not fill the request out properly. I am still waiting to hear if they put the request in again. Meanwhile I cannot get my medication with no idea of when I may or if there is an alternative medication. It is nearly impossible to reach anyone in the office by phone or email. The call center staff is not friendly and must not be delivering messages. My provider did not even know I was having a problem. I had to go in person to the office three times and still the problem exists. I am now forced to find a new provider not associated with LifeBridge. It is a shame because I felt comfortable with my doctor.

Everything at my doctor's office was wonderful. The calling center is a joke..has to go..they are rude and always say they can understand you.making an appointment that tooooo long. And when I needed a refill I had to call more than once with no help..I went to the office to have the staff help me..we need to get rid of the calling center.

Thumbs up to everyone!

The office used to answer their phones rather promptly. Messages were returned promptly. Now, because of use of the call center, calls are going to operators off-site. You have to wait a long time before they answer. My doctor does not get messages immediately as needed and told me to use the portal instead.

The answer service is the worst.

Everyone was professional, polite and friendly. My appointment was on time. I am very lucky to have Dr. Eyer as my physician, he is great!

It was very difficult to get through on the phone when I needed to change my appointment time. I called several times and each time I was on hold for a very long time such that I gave up.

I have been seeing Dr. Eyer for well over a decade now. He is a good doctor and person. I drive from Baltimore to see him.

Everything was good

Dr. Eyer and his staff were phenomenal. My only issue is this new call center rubbage. Each call I had to wait 25-47 minutes for a call back to schedule an appointment. What if I was trying to make a sick visit? I don't have an hour to wait to see if the doctor can get my child in. Awful system. Lost all small town personal feel to the office. Again, the dr and staff are wonderful!

Not enough people to check you in & out. I had a hard time trying to get through to this office, it would just ring & ring then when I did get through the girl that answered couldn't give me a definite answer to my question. Having people answer the phone & help with your questions would be a good thing for such a busy office.

Everything was perfect

Dr. Eyer and staff are fabulous! The problem is Lifebridges new phone system. This is the most absurd system for a medical office. Very poor customer service and I'm afraid many patients will be leaving Lifebridge if system continues as is. Totally unprofessional.

Receptionist, Suzanne, was very friendly and efficient checking me in, the doctors assistant, Michelle, was very detail oriented in her questions and treated me with lots of kindness. Dr Eyer is a wonderful doctor and took his time answering and addressing ALL my questions. He did not make me feel rushed.

Appreciate his knowledge and caring attitude.

Do not like the call center. Waited on hold forever then put my number in the queue and had to wait for a call back. After that I was transferred to the local office because they can make the same day appointments. Not impressed. I like being able to get to the local office

Love Dr Eyer. It's unfortunate that I recommend this provider but they aren't accepting new patients.

Dr. Eyer was quite thorough, listened to my issues, was able to see and share my history with me, and was quick to recommend follow-up with a specialist. I received a referral while there enabling me to schedule that appointment. The office staff were cordial and efficient. Great care all around. Highly recommend Dr. Eyer.

Dr Eyer is always ready to listen and offer advice and help to get my health under control!

Just a great experience

Very good visit with a lot of good information that I needed keep up the good work Dr.Eyer hope you are around for many more years,

Dr. Eyer is the best doctor ever. He knows my medical history. He's just very patient, takes his time, really goes over everything. Could not ask for a better doctor and the entire office staff is awesome.

Dr Eyer is always knowledgeable and professional and makes you feel comfortable

I would recommend our doctor without hesitation! Nurses and all other people are great too!

I love Dr. Eyer. He is my favorite doctor ever! He is patient, kind, and extremely knowledgeable. I feel like we are a team working to keep me healthy. I am 82 years old and have been a patient of Dr. Eyer's since moving back to the area 13 years ago.

Very relaxing and confident experience. No stress or anxiety feelings. Well informed and recommended care options for my concerns.

Dr. Eyer deserves an 11 on being the best provider we have.