Molly Del Santo, MD

very easy to schedule appointments. pleasant office staff.

My experience was excellent even down to checking in and out. Great staff

I had a nice experience with the doctor.

Conversation was mostly one sided. We may have been running long so doctor was eager to get to the next patient.

Provider was brusk and too rapid

I don't like the fact that I have to pay a parking fee and I saw people i using the same provider paying no parking fee

Felt dismissed

Working together to get the right prescription mix recipe

it was positive

The administrative staff needs to be better trained in client interactions. Making my initial appointment was an extremely difficult experience. I was very frustrated on the phone with the Department's representatives on the phone. I am familiar with personnel having different communication methods, but everyone needs to treat all clients with the same level of coutesy and respect they would want their grandmother treated. Not everyone shares that perspective. I have hired, trained and evaluated many people in my work experience in a hospital and physique group

My first time meeting with Dr Santo. She took her time and explained everything I needed to know.

I received an excellent care from staff and physician.

From Edna @ the front desk I rec'd information about Uber & she's an extremely pleasant person. It was calming just to talk to her. Then Dr. Delsanto was inquisitive and did try to answer my questions. What I liked the most, was the honesty, & no rush to start any testing yet.

Every single person I encountered was polite, kind, considerate, professional and extremely helpful! I have never received such good service at a medical facility as I received at Sinai.

Dr. Delsanto is highly empathic. She is kind and listens to her patients. Her explanations are always clear and to the point.

It was very helpful and just what I expected.

Satisfied.

Excellent service Patient, and really listened to what I was saying.. I was also referred to the next doctor. I need it for my vertigo... thank you for your excellent service

As always I received both professional and personable treatment

Dr Dell Santo is the best in her field, a real pleasure to be treated by her

I would like more time to go over my condition in detail a little more but I know they are. Limited a short time. One they ask you how you are and get it into the computer along with your updated meds time is up.

I wasted my time and money with this referral!

I arrived late for my appointment and was upset . Everyone including Dr. Molly Del Santo was understanding and treated me kindly.

Thank you

I explained I have severe muscle cramping to where I pass out. I have severe muscle spasms and twitching and tremors as well mainly at night even though I'm on muscle relaxers 24 seven. And I have constant ringing in my ears. She told me nothing could be done and I should go to a physical medicine and rehab department to manage my symptoms. I want to know the causes of my problems.

Dr. Del Santo was extremely personable and friendly making my visit very comfortable. And this was my 1st time meeting her so it meant a lot that she was soo nice. I would highly recommend her to anyone who needs to see a Nuerologist. Sincerely, {patient info redacted to protect privacy}

The reception staff was exceptionally friendly. They made you feel at ease in a doctor's office. Dr. Del Santo provided information on the progress of my disorder and always asks me what I would like to do after getting the Information. It was a very good experience.

Dr Del Santo took her time in my exam and explaining my problem Very professional

This was the best experience I had with the doctor.

I had an unexpected physical reaction after undergoing a treatment at my provider's office. When I returned 15 minutes after my appointment to discuss this, the front desk staff and vitals nurse seemed annoyed, would not make eye contact, and were dismissive, quick to call other patients back for their appointments. No one asked me what my symptoms were or offered for the doctor to follow up with me. Calling this provider's office and reaching a care team member takes a minimum of 15 minutes, no matter what time of day I call. It is not possible to leave a callback number. My provider does not use the patient portal because no one checks the messages. I like my provider, but the continued difficulty of reaching someone by phone, no portal access, and lack of regard for my wellbeing post-treatment are concerning.

Honestly I was not that impressed with the doctor. When I sat down and began explaining the situation even though I had typed several things out for her, she was using her dictation microphone talking, taking down what I was saying, while I'm talking which made it difficult for me to do my job and give her information. Most doctors I go to are able to type and listen ask me, to pause so they can take things in. I felt she jumped to a conclusion in my health care. She said I have orthostatic hypertension, which may be, but I don't feel it explains my lack of balance and being off kilter at times. She suggested medication and that I now follow up with my primary care physician. Honestly my primary care physician I've never been very impressed with. Everything is looking at a computer listening to what a person says deciding what the next step is, which I can understand is important but also listening to the human being and their story and what they know about themself is very important too.

Excellent

My daughter was with me and she said she like how the doctor was using Google & when ask a question she would say she thinks as if she really didn't know the answer

Very professional and competent.

I left my appointment still having questions that weren't answered and not having an answer for the issues I'm still having. I felt I waited months for an appointment to still be at square one before I came to the appointment

good experience only problem payment system for parking

Very nice meeting and looking forward to a good future

I was treated very well. The staff was great.

Terrible experience checking in. I checked in on my phone, as well at the front desk in person 30 minutes before my apt. 90 minutes later, I was informed the doctor went home because she thought I did not show up for my apt. The front desk ladies (4 of them) huddled around the computer trying to figure out what happened and apparently I was never checked in properly by the front desk. So I had to make the hour trip back the next day to see the doctor. The doctor is fantastic. The front office staff needs to be more aware of what's going on. The lady that took my vitals said my blood pressure was high, I saw it was high ( e.g. 164/87) so she took it again, and it was higher, she said she would let the doctor know, but when I got in the doctor's office and mentioned my BP was high, she looked at my chart and she said " no it's not, it's 132/ 70 is what the chart says. I was mad, that was not my vitals. Again, the staff not paying attention. These mistakes can turn into huge mistakes one day. Again, I love Dr. Molly Del Santo but if I needed to go back to that office, I would not due to the staff. It's a shame because Dr. Molly Del Santos deserves quality office management.

Very thorough and treated us with respect and kindness.

This is a new provider for me. I can't really grade her yet but I feel that she will be very good.

It would be nice to have a satellite office in Howard County. It's a bit of a drive for an eighty-one-year-old with vision problems. But I am thankful for this practice and Dr. Del Santo.

I received a very thorough examination. The doctor asked very insightful questions and recommended changing some of my medications to help control the tremors. Very pleased with the exam. I received lots of the doctor's time as well. Will be having a follow up.

Unique provider spoke about a new procedure that was totally different than ever before.

This was a virtual visit.

We were unhappy that after a year since our last in-person visit, we had to wait 45 minutes to an hour following the initial intake then, after a cursory exam, were told everything seemed about the same and were asked to come back in another year.

I thought my provider was very knowledgeable. The areas of concern that I had, not with the provider herself, but with the office as a whole, it took me about three weeks just to schedule an appointment. I had the call, I think, about five different times. I was told that my primary care doctor needed to send something in. They did the very first day that they referred me. And then they were saying that I was in your office saying that they would have to check for it. And then they were saying they were coming back. They weren't calling me back. So it took me a long time to schedule. And then the other thing was, so I received a referral

My blood Pressure was extremely high and during my evaluation she wanted me to go to the Emergency room to be seen. I am glad she did.

Thank you for your support and service!

The provider demonstrated excellent Customer Service skills. She explained my diagnosis in a manner in which I clearly and totally understood. She asked if I had any questions and responded in professional exclamatory terms I am greatly appreciative of my experience with the provider. Thank you

Needed a few extra minutes. I was a new patient and she did take about an hour. She was great but ran out of time to get everything covered. I know there are a lot of patients.

Was offered alternate options for help

Dr. Del Santo explained things clearly after listening to what I had to say. She also gave me several options for treatment

The office seems to be very well organized

The whole staff are great and cheerful. Dr. Del Santo is amazing, never rushed and explained everything to the. Highly recommend her

This was a very positive experience. Dr. Del Santo explained everything to both my son and myself and was very thorough.

I just want to say good job every Body.