Trudi- Ann Ferguson, CRNP

I love this practice and I am very happy with all the staff

This was my first time at this provider trying to establish new care and they were very good! I really enjoyed Trudi and she was super nice as well as the nurse!

This is the second time I was seen by Dr Trudi- Ann Ferguson she is the best of the best , first she has a very good memory she remembered all what happened to me while I was in hospital and she read my medical history before I stepped in the office, second she is all ears listening and listening and ask questions in different ways to figure out what is going on , third she gave me my all visit time , she was not rushing to finish or anything fourth her diagnosis is perfect and medication worked out very quickly ( thank God ) really I prefer her to be my all family members doctor she is the best and God bless her , thank you so much doctor Trudi- Ann Ferguson ?

Everyone was so nice and welcoming and Dr Ferguson was wonderful and very knowledgeable as well as warm and friendly.

Had a very pleasant experience. All staff members made me feel most comfortable during my appointment.

Thank you for treating me like a person

Great experience, thank you!

Facility was clean, neat and professional.

Very knowledgeable and easy to talk to.

They were able to fit me in at the last minute and Trudi was wonderful

Yes, it was the first time I had met Trudi Ferguson. She's an excellent PAC. She was very, very thorough and answered all my questions. And, you know, I'm going back to see her in a couple of months for another checkup. And she's very, very competent and seems to be very, very dedicated to her profession. Thank you.

Everyone was very friendly and helpful .

I felt confused about whether I was being examined thoroughly enough.

Ease in appointment, I couldn't

Trudi Ferguson is by far the best medical provider I have ever had in my life. She is amazing. Hampstead is so lucky to have her.

Outstanding first visit

Efficient and professional.

New to area so nervous The entire staff was courteous and helpful. Very clean very organized I refer my daughter to this office

Trudi Ferguson is the nicest doctor that I have been to in years.I had not been to a primary for many years until last May.Really liked her and her smile.

I don't mind my provider. I like Dr. Ferguson a lot. My biggest thing is the call center. Trying to call and get an appointment is utterly ridiculous. You have to call a call center. Why can't we call the actual office and it go right to the office? I don't understand that. The call center takes forever. You can't get through half the time. I have been on hold for over an hour to make an appointment when you have to call. That is ridiculous. And the nurses and the staff complain about it. There's been numerous patients. When I say something about the call center, they're like, I know we can't change it. They hate it too. So I don't understand why we can't call the office directly and speak to someone.

Pleasant

Great experience

My Dr retired and I needed a new primary care Dr. I am so happy to have found Trudi Ann Ferguson. She is awesome.

I only got this appointment because the call went to the doctor's office, not the LifeBridge call center. Call center has been bad experience.

I felt like the person who saw me didn't spend anytime trying to figure out if there was something more serious going on.

Always nervous about going in to see the doctor and they made me feel very comfortable. The doctor truly listened and I felt she had all the time necessary to hear me speak. Nothing at all felt rushed

Very nice atmosphere for a doctors office, floors were clean. Wsit time not long at all.

Online check in made it easy to fill out the necessary forms which made check in an absolute breeze. This was my first visit here and the nurse and the NP asked thorough questions about my health history, diet, level of activity, and current medications. Very satisfied with this provider.

Great experience

I always have a pleasant experience with the staff at this office. Always nice and respectful. I love Mrs Trudi. She always makes me feel comfortable and talking to her is easy.

Everything went really good. Really good provider. Just waiting on my results. I know it's probably soon, but just not for sure how things went with that. But that's it. Other than that, everything's great. And that's great too. I'm just waiting to hear results. Thank you very much.

I have been a patient of the practice for >30 years. Providers have come and gone and I was always able to seamlessly transition to another provider. The provider had reviewed my record and seemed to know me. This was always very comforting. However this year when I was due for my annual physical (last done 2 years ago) and pap (last done 5 years ago), the transition to another provider made me feel less than comfortable. I was told Multiple times, I was a new patient. I was handed a new patient history packet at check in. When I question this, I was told that was how I was scheduled. The receptionist confirmed this was a scheduling error. That I was only new to the specific provider I was scheduled with and she would fix the schedule. She then asked me for a copay. I stated I do not have a copay for physicals and she stated, I was not scheduled for a physical and that she would correct that too. I'm not sure where the disconnect was. But even after it error was corrected, ,the MA and the provider addressed me as new. I asked the provider if she had my record which she stated she did. Apparently she had not looked at prior to my physical appointment. I also inquired at scheduling about getting my pap smear at this visit and was told the providers taking new patients did not do pap smears and that I was not allowed to choose a provider in the practice that did do paps. Assuming schedulers were working form a script, I went into the office to inquire if there was anyway for me to get my pap at this office where I have always had my paps done. I was told there was no way to get it done and I would have to be transferred out to OB/Gyn to get a pap. This whole experience has left me to wonder what has happen to the customer service aspect in the office that I have always loved and have referred many people to.

The provider was very nice to us as usual.. but the front desk people were so mean and rude because I was couple minutes late.. I wish the old staff were still there they know us by name and they were very helpful and kind.

Provider did not know medical history as this was 1st visit to this office.

I was so pleased with the entire staff They were extremely thoughtful and kind. This is important to me

I love everyone in the Carrol community from the clinics to my hospital visit. You guys doing a great job!!!

Great, courteous, prompt and thorough experience.

Trudi-Ann is excellent! I can't say enough about how friendly and kind Trudi-Ann is.

Getting an appointment is the worst experience. You should be able to call the office to get a sick appointment and not have to wait until 8 am the next day.

My prescription was not called in by the time I went to pick it up. It should have been called in to the Walmart pharmacy in Hampstead.

Loved the staff!! From the beginning to the end!

Very kind and personable.

Most appointments are a weeks wait. Miss days when I could schedule same day with a phone call.

It was great.

I had a great experience there, better actually than I had read reviews all about it. And I think my primary provider, she was just absolutely excellent. She answered every question to my satisfaction. She listened to what I had to say. And yes, I highly recommend Trudi. Yes, she's great.

Nice Doctor. Very competent and pleasant. She is a credit to the organization.

It's was so so welcoming and I wish Trudi Ann FERGUSON to be my PCP because she treated me so well and am so grateful

I've never encountered such friendly staff. I think I was welcomed at least 3 times as a new patient.

I don't like the changes made in regards to contacting the office. When you call it goes to a different location, and you don't talk directly with the office.

I had a great visit and every person I had the pleasure of meeting was very professional and kind.

I've been at this office for over 30 years and I would not go anywhere else

New patient. Very nice visit.

Trudi-Ann was very professional and is a great addition to Carroll Medical Group. This was my first visit since my former doctor left the practice. I look forward to working with her in the future. I don't like the new system of a centralized calling center because I was used to calling the office directly. It was more personalized. However I know times change.